FAQ's

  1. What is merchant account?

    2. Your merchant account allows you to accept online payments from customers using both credit and debit cards.
    Working in conjunction with a payment gateway, you will have the ability to grow your website sales with a high risk credit card processing account that is suited for your business. Merchant accounts are bank accounts for your business. You can have one or many depending on the size of your business, and each has different fees and restrictions associated with them.

  2. How do I get Kalopay API Integration Document?

    3. Contact us or send email to [email protected] for support.

  3. What are some of the basic application requirements?

    • A bank letter or a pre-printed voided check
    • A valid, government-issued ID, such as a driver’s license
    • Three months of your most recent bank statements
    • Three months of your most recent processing statements, if applicable
    • Financials in the form of Profit & Loss, Balance Sheet & Tax Returns
    • An SSN (Social Security Number) or EIN (Employer Identification Number)
    • A secure, fully-operational website with trusted Privacy and Refund Policies
    • A secure, fully-operational website with trusted Privacy and Refund Policies
    • IRS Confirmation of Non Profit Status — 501(c)(3) status, if applicable

  4. What are some of the main factors underwriters look at when approving a merchant account?

    • Merchant credit scores
    • Merchant credit card processing history
    • Bank statements
    • Chargeback percentage rates and ratios
    • State of the merchant’s website including privacy/refund policy